Privacy Policy pun36 — Trusted Data Protection for Malaysian Players

This Privacy Policy explains how pun36 We ("us", "Platform") collect, use, store and protect your personal data when you register or use any services provided through the pun36 platform.

We understand that privacy is a serious matter. When you register an account and entrust pun36 with your personal information, we take that responsibility to heart. This policy is more than a formal document — it is an honest account of what we do and do not do with your data.

This Privacy Policy applies to all players who register and use the pun36 platform, including the website, mobile app and all related services provided by pun36.

Pun36 only collects personal data necessary for the stated purposes. The data we collect can be grouped into several categories:

Registration & Identity Data:

Financial & Transaction Data:

Platform Activity Data:

Every piece of data collected by pun36 has a clear purpose. We do not use your data in ways you would not expect or have not consented to. Below are the primary purposes for which your data is used:

• Identity Verification (KYC): To verify that you are a legitimate individual aged 18 and above, and that your account is not being used for fraudulent purposes or money laundering.
• Account Management: To create, maintain, and manage your pun36 account, including processing deposits, withdrawals, and updates to your personal information.
• Transaction Processing: To ensure all financial transactions on the pun36 platform are processed accurately and securely.
• Customer Support: To assist you with technical issues, account inquiries, or complaints that need to be resolved.
• Platform Security: To detect and prevent fraudulent activity, unauthorized access, and other security breaches.
• Service Communications: To send important notifications about your account, changes to terms, and security updates.
• Platform Improvements: To analyze aggregated usage patterns and improve the overall user experience on pun36.

If pun36 intends to use your data for new purposes not stated here, we will notify you in advance and obtain your consent where required.

Pun36 does not sell your personal data to any third party. However, in certain situations, we may need to share some of your data with the following parties to allow the platform to function properly:

• Payment Gateway Providers: Required transaction details are shared with licensed payment processors to facilitate the processing of deposits and withdrawals.
• Game Software Providers: Minimal technical data required to integrate games from providers such as Evolution Gaming, SA Gaming and others into the pun36 platform.
• Identity Verification Service Providers: For the KYC verification process, copies of identity documents may be shared with licensed identity verification service providers.
• Legal Authorities: Where required by court order, legislation or official directive from a competent authority.

Player data security is an absolute priority at pun36. We implement multiple layers of technical and organizational safeguards to protect your data from unauthorized access, loss, or misuse.

• Encryption in Transit: All data transmitted between your device and pun36's servers is protected by TLS 1.3 protocol with 256-bit SSL encryption.
• Data Encryption at Rest: Sensitive data stored in the pun36 database is encrypted using AES-256 encryption.
• Access Controls: Access to player data within pun36's internal systems is restricted to staff with a clear operational need, with continuous access log monitoring in place.
• Two-Factor Authentication (2FA): pun36 offers two-factor authentication for all player accounts as an additional layer of security.
• Regular Security Audits: The pun36 platform undergoes regular independent security audits to identify and address potential vulnerabilities.
• Continuous Monitoring: pun36's systems are monitored 24/7 for suspicious activity, unauthorized access attempts, and other security anomalies.

While we take all reasonable steps to protect your data, no security system can be guaranteed 100% secure. pun36 encourages you to take your own protective measures — such as using a strong password, not sharing your login credentials, and notifying us immediately if you suspect any unauthorized activity on your account.

Pun36 uses cookies and similar tracking technologies to enhance your experience on the platform. Below are the types of cookies we use and their purposes:

• Essential Cookies: Required for core platform functions such as login sessions and language preferences. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Helps us understand how players use the platform — which pages are visited most often and where technical issues occur. This information is used in aggregated form.
• Functional Cookies: Saves your preferences such as language and display settings so you don't need to reconfigure them each time you log in to pun36.

You can manage cookie settings through your browser preferences. However, disabling essential cookies may affect the functionality of the pun36 platform.

Pun36 retains your personal data for as long as necessary to fulfil the purposes stated in this policy, or for as long as your account remains active, whichever is longer.

• Active Account Data: Retained for as long as your account is active on pun36, plus the minimum retention period required for legal compliance after account closure (typically 5–7 years).
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with legal requirements and financial audit obligations.
• Activity Logs: Technical and security logs are retained for 12 months and then deleted or anonymized.
• KYC Data: Identity verification documents are retained for the period required by compliance obligations, typically 5 years after the business relationship ends.

If you request account closure, pun36 will delete or anonymise your data within a reasonable period, unless we are required to retain it under applicable law.

You have certain rights regarding your personal data held by pun36. Here is a summary of those rights:

The pun36 platform is exclusively for individuals aged 18 and above. pun36 does not knowingly collect or process personal data of individuals under the age of 18.

If we discover that personal data of an underage individual has been collected unintentionally, we will take immediate steps to delete that data and close the relevant account. If you believe that an underage individual has registered an account on pun36, please contact us immediately.

Pun36 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform enhancements. The "Last Updated" date at the top of this page will be revised whenever changes are made.

For significant changes to how we handle your data, pun36 will endeavor to notify you via in-platform notifications or your registered email before the changes take effect. Continued use of the pun36 platform after a change notification is considered your consent.

If you have any questions, concerns or complaints regarding the pun36 Privacy Policy or how we handle your personal data, please do not hesitate to contact us. Our team is ready to assist.

• Email: [email protected]
• Live Chat: Available 24/7 via the chat icon within the pun36 platform
• Telegram: Via the official pun36 Telegram channel

For privacy issues requiring immediate attention — such as reports of unauthorized access to your account or concerns about a data breach — please contact us via email or live chat so we can respond promptly.

Pun36 also welcomes feedback on our privacy policy. If you feel there are aspects that could be clarified or improved, please let us know.